FAQ

What does an electronic cigarette contain?

The main ingredients in e-cigarette liquid (aerosol) are propylene glycol, vegetable glycerin, or glycerin, and they often also contain nicotine, flavorings, and other chemicals.

What is the difference between electronic cigarettes and cigarettes?

Cigarette smoke contains about 4,000 chemicals, many of which are toxic. Major pollutants include nicotine, tar, carbon monoxide, etc. E-cigarettes use a heated lead wire to heat the e-cigarette liquid and spray it into a vapor for inhalation, so that combustion products such as tar and carbon monoxide are not produced.

Can I bring electronic cigarettes on the plane?

Can be moved, not shipped.

Why does my vapor oil have no taste in my mouth at all?

Not everyone perceives vaping oils the same way. Ensure your e-cigarette is properly set up for a rich and sweet taste.

Dry mouth during use.

Glycerin (VG) and propylene glycol (PG) in vaping oil are absorbent, so stay hydrated.

Burnt smell.

Ensure the vape oil level is sufficient and the atomizer is properly primed to prevent a burnt taste.

Do I need to create an account to place an order? Can I shop without an account?

You can shop as a guest, but creating an account is recommended for personalized preferences and easy access to past purchases.

Can I pay with my VISA/Mastercard card?

We encourage people to use Bitcoin and Western Union; however, we also process Paypal/Visa/MasterCards for limited times. If you do not find the option available, please come back another time and contact customer service.

Is your website safe?

We will provide you with a tracking number after you order, so you can track the package all the way. Please do not worry. Also, all your personal information used on our site is confidential.

Where can I look for information on the order I placed?

Your Order Confirmation email contains the details of your order, including the order number. You will also receive a tracking number to track your order.

What should I do if my credit card payment is incorrect?

If an error occurs while using a credit card for checkout, you can place the order again and then cancel the unsuccessful payment. Contact your credit card company to confirm its status. If you need assistance, please contact us.

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